Disasters and crises happen. The key to successfully working through disasters is to have a plan in place BEFORE an emergency strikes. However, if you are caught unprepared by any disaster, contact us to help.

AnswerNet provides Disaster Response Services for all weather-related problems — power outages, hurricanes, floods, tornados, snow, ice, fires, earthquakes, tropical storms, pandemics or other disasters or unforeseen business service interruptions.

Seamlessly redirect your calls or emails to AnswerNet just before or when disasters occur. Let our trained agents act as your emergency communications liaisons. We can patch calls to anywhere including to employees’ homes and cell phones. Create a disaster response strategy that works for you; choose to have your backup center out of state, or at one of our locations that is nearest to you.

Even if you are caught unprepared by any disaster, contact us to help set up emergency communication hotlines and answering services for your business, agency or organization. If you get overwhelmed by phone calls, contact us to help answer those calls.

AnswerNet can tell your callers what is going on and supply vital information. Our agents will take messages and providing basic services without busy signals. You can use pre-recorded messages, voicemail and inbound Interactive Voice Response (IVR). Our scripting platform lets you alter messages and menu options quickly as circumstances change.

Count on your calls being answered by AnswerNet 25+ contact centers across the U.S. and Canada. Every center has backup battery power supplies, and in the unlikely event of a system outage, we can assure business continuity for our clients by rerouting calls and contacts to other sites that are located out of harm’s way.